Today's complex heterogeneous network environments often complicate your efforts in solving
network problems. And as your network evolves, the challenge of delivering network service in
the most efficient way continues to grow. Our network troubleshooting services ease the job of
managing your network by providing access to a team of troubleshooting experts for rapid fault
isolation and problem resolution. Their in-depth backgrounds in troubleshooting, combined with
a fact-based analysis methodology, gives you the actionable information needed to improve network
performance and reliability.
Troubleshooting involves the real-time collection and assessment of data, along with trace file
analysis and recommendations for problem resolution. Each of our three troubleshooting services
employs a disciplined, methodical troubleshooting approach to these processes.
· Network Enterprise Troubleshooting
· Emergency Response Troubleshooting
· Standard Response Troubleshooting
Network Enterprise Troubleshooting
Comprehensive priority assistance for urgent and less critical network problems Network Enterprise
Troubleshooting is a comprehensive solution that emphasizes solving problems remotely and includes
a nationwide team of field consultants who are available for on-site response when necessary.
We provide troubleshooting and analysis for your urgent or less critical network problems covering
fault isolation, analysis and resolution, and trace file analysis. Network Enterprise Troubleshooting
is a "safety net" for helping you resolve network problems.
Network Enterprise Troubleshooting is a one-year contract service with packaged consulting hours.
This plan enables you to secure priority response to network problems and eliminate additional
premiums for urgent calls.
Because one fixed-price contract is issued, no per-incident paperwork is required -- avoiding interim
administrative barriers to problem resolution. Although remote assistance is more cost effective,
you can optionally convert remote hours to on-site hours when required. To access the service,
call our toll-free number Monday through Friday from 9 a.m. to 5 p.m. Eastern Time to connect
you to our Network Support Center. Your calls receive first priority and are responded to within
Emergency Response Troubleshooting
Immediate help for urgent network problems Emergency Response Troubleshooting provides swift response
to your urgent network problems on a per-incident basis. This service is geared toward solving network
crises and preventing interruptions to your business as they arise. Our consultants, who work at
either your site or remotely, make an initial assessment of your network problem and then provide
an in-depth analysis to help you quickly resolve the problem.
Standard Response Troubleshooting
Expertise for less critical network problems Not all network problems are emergencies. Standard
Response Troubleshooting is a service for solving less critical network problems on a per-incident
basis. Through this service, we gather information on your network and review and interpret trace
files taken during problem events. We identify causes of problems, using annotated trace files for
documentation, and recommend solutions to those problems. This service is delivered either on-site
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